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Customer Service

  • Shipping & Delivery

    Most products are shipped from stock FOB from Lyons NY. We make no delivery time guarantees. Paying for air shipping simply means that an order will be shipped by air, not that it will arrive on a certain day. Pickup times and backlogs necessitate this clause. We assume no liability for a carrier's inability to pick up an express order because of bad weather or any other condition. International orders are shipped by UPS or other at the Buyer's discretion. When shipping by mail, we will insure the package for the replacement value, but we will NOT be able to replace the package until the insurance settlement is processed (1-4 months).

    International Shipping Powered by Bongo International Checkout

    We have partnered with Bongo International to service our international customers.

    Checkout by clicking the “Outside the US?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

    Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

    Shipping accidents do occur. If damage has occurred, please call us immediately with the invoice number and tracking number of the package. Please note the condition of the packaging and retain it in case the shipper requires an inspection. Our responsibility for damage ceases when the carrier accepts the shipment, please contact the carrier to make damage claims.

  • Warranties

    Exclusive Warranty & Limitation Of Remedies & Damages: Products distributed from us are warranted to be free of defects in material and workmanship at time of shipment to the extent of the manufacturer's express warranties to our company or for 30 days, whichever is greater. Our liability and Buyer's remedies under this warranty shall at our option be limited solely to repair, replacement or credit. Buyer shall at our option return any alleged defective product to us at Buyer's expense. This warranty extends to original Buyer only. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LABOR COSTS OR LOSS OF PROFITS ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE PRODUCTS PURCHASED FROM US.

  • Privacy & Security

    Customer data is never sold to third parties. For detailed privacy information, please refer to our Privacy Policy.

  • Returns & Replacements

    We will gladly accept returns within 30 days of receipt by you. After 30 days, no returns will be accepted. Returned products are subject to a 15% restocking fee. You must contact us to request a Return Authorization Number before returning your merchandise. You should ship the returned product back to us with a tracking number and fully insured, in the original packaging, with all parts and manuals. If the merchandise is scratched or damaged during return shipping, it will be shipped back to you and no refund will be provided. You should make an insurance claim with the carrier.

  • Ordering

    You may order using a Credit Card or PayPal on our secure web site, or call us at +1-315-946-9400 between 9am-4pm Eastern Time, Monday-Friday.

  • Viewing Orders

    If you created an account when you placed your order, you will see your orders when you login, under the My Account section. If you did not create an account, you may track your order at our Guest Tracking Page

  • Updating Account Information

    After you login to our web site, you may update your name, address, phone # etc by clicking on "My Account".

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